1. Overview
At Thames Technologies Inc., we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we offer a return policy to ensure customer satisfaction. Please read the terms below carefully.
2. Eligibility for Returns
- Items must be returned within 30 days of purchase.
- The product must be in its original condition, unused, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Digital products and services are non-refundable unless stated otherwise.
3. Non-Returnable Items
The following items are not eligible for returns:
- Downloadable software or digital products.
- Customized or personalized items.
- Items marked as final sale or clearance.
- Any item that has been damaged due to misuse.
4. Return Process
To initiate a return:
- Contact our customer support at info@thames.ca or call (519) 719-4469.
- Provide your order details and reason for return.
- If eligible, we will provide return instructions and a return authorization number.
- Ship the item back to us using a trackable shipping service.
5. Refund Policy
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping fees are non-refundable.
6. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- To request an exchange, contact us within 7 days of receiving your order.
7. Contact Us
For any return inquiries, please reach out to us:
📧 Email: info@thames.ca
📞 Phone: (519) 719-4469
🌐 Website: https://thames.ca/